Shared demo admin. Other visitors use it too and everything goes back to the start every night (03:45 UTC). Customers, orders and emails are sample data on example addresses; nothing is really sent. The AI tools give sample answers written in advance: no AI service is connected.
Support
New ticket Help articlesOpen tickets27
First reply (median, 30 days)2 h 58goal 4 h · 93 % on time
Chats today0the assistant is on
Satisfaction (30 days)4.4 / 535 ratings
| Ticket | Customer | Status | First reply due | Agent |
|---|---|---|---|---|
| #269 Wrong colour helmet – I need it for SaturdayPortal Orders and delivery · November 5, 2026 10:44 pm wrong item | Omar Haddad omar.haddad@example.com | Open Urgent | late by 23 hours | AM |
| #264 Order #185 still not deliveredEmail Orders and delivery · November 5, 2026 7:44 pm late shipping | Ethan Patel ethan.patel@example.net | Open High | late by 23 hours | PS |
| #265 I want to return my helmet and get a refundChat Orders and delivery · November 5, 2026 9:56 pm refund return | Sofia Rossi sofia.rossi@example.org | From the assistant High | late by 23 hours | SO |
| #19 Change of delivery addressPortal Orders and delivery · August 13, 2026 5:42 pm | Sofia Moreau sofia.moreau@example.com | Waiting for the customer | — | AM |
| #110 Invoice with my company namePortal Orders and delivery · September 13, 2026 9:25 am invoice | Ethan Fischer ethan.fischer@example.org | Waiting for the customer | — | PS |
| #112 Change of delivery addressChat Orders and delivery · September 13, 2026 12:52 pm | Ruby Fischer ruby.fischer138@fleet.example.org | Waiting for the customer | — | AM |
| #211 How much for a new chain and cassette?Chat Workshop and repairs · October 17, 2026 10:23 am quote | Aiko Rossi aiko.rossi110@example.org | Waiting for the customer | — | JB |
| #244 How much for a new chain and cassette?Chat Workshop and repairs · October 30, 2026 9:39 am quote | Lucas Ivanova lucas.ivanova96@example.com | Waiting for the customer | — | JB |
| #251 Tubeless setup on my wheelsPortal Workshop and repairs · November 1, 2026 1:34 pm quote | Grace Park grace.park@example.org | Open | late by 5 days | ? |
| #249 Invoice with my company nameEmail Orders and delivery · November 2, 2026 11:16 am invoice | Mateo Okoye mateo.okoye81@example.net | Open | — | AM |
| #250 Can I fit wider tyres on the Ridge?Chat Bikes and e-bikes · November 1, 2026 6:17 pm pre-sale | Aiko Nguyen aiko.nguyen@example.com | From the assistant | late by 5 days | ? |
| #254 Invoice with my company namePortal Orders and delivery · November 2, 2026 12:01 pm invoice | Lena Moreau lena.moreau72@example.com | Waiting for the customer | — | JB |
| #253 Book a service before my tripPortal Workshop and repairs · November 2, 2026 2:00 pm booking | Ava Santos ava.santos125@example.net | Waiting for the customer | — | JB |
| #256 Commute e-bike for a 6% hillChat Bikes and e-bikes · November 4, 2026 8:45 am pre-sale | Mateo Lindqvist mateo.lindqvist@mail.example.com | From the assistant | late by 3 days | AM |
| #274 Gears skip on the RidgeEmail Workshop and repairs · November 4, 2026 11:56 am | Nora Larsen nora.larsen@example.com | Waiting for the customer | — | JB |
| #261 Can I fit wider tyres on the Ridge?Portal Bikes and e-bikes · November 5, 2026 11:19 am pre-sale | Chloe Park chloe.park@example.org | Open | — | SO |
| #266 E-bike battery won't chargePortal Bikes and e-bikes · November 4, 2026 8:56 pm battery e-bike | Diego Garcia diego.garcia@example.com | Waiting for the customer | — | PS |
| #272 Commute: first service after 500 miles?Portal Workshop and repairs · November 5, 2026 1:56 am | Riley Chen riley.chen@example.com | Waiting for the customer | — | JB |
| #257 Book a service before my tripForm Workshop and repairs · November 6, 2026 12:51 am booking | Omar Murphy omar.murphy73@example.net | Open | — | JB |
| #262 Chain wax: how often?Portal Parts and accessories · November 6, 2026 12:46 am | Liam Okoye liam.okoye@example.net | Waiting for the customer | — | JB |
| #263 Rear brake squeals after the servicePortal Workshop and repairs · November 5, 2026 11:26 pm brakes | Maya Lindqvist maya.lindqvist@example.com | Open | late by 23 hours | ? |
| #267 Which frame size for the Ridge?Chat Bikes and e-bikes · November 6, 2026 12:14 am sizing | Hana Tanaka hana.tanaka@example.net | From the assistant | late by 23 hours | ? |
| #273 Order #178: can I add a bell?Portal Orders and delivery · November 5, 2026 7:56 pm | Riley Chen riley.chen@example.com | Open | late by 23 hours | ? |
| #188 Rear brake squeals after the serviceChat Workshop and repairs · October 8, 2026 9:18 am brakes | Nora Patel nora.patel106@example.org | Waiting for the customer | — | JB |
| #252 Change of delivery addressPortal Orders and delivery · November 4, 2026 8:06 am | Maya Nguyen maya.nguyen@fleet.example.org | Waiting for the customer | — | PS |
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